The Help desk.
Fixes it, in the middle of the night.
For businesses that never stop. When something breaks during use, the visitor does not hit a closed office. Henk stands at the desk, fixes what he can, and dispatches the right help when needed, down to a technician on site. Day and night.
HenkAt the deskThere's a leak in my home, and it's 3 a.m. right now.
That's a nuisance. I'm dispatching an emergency technician for you right away.
Technician is on the way, expected within 45 minutes. Shut the main valve in the meantime.
It breaks at 3 in the morning.
A closed office
Problems do not wait for office hours. The tenant with a leak, the customer with an outage: they look for a number, get a voicemail, and are on their own until Monday. That is exactly the moment things go wrong.
Someone is always there
Henk mans the desk day and night. He fixes what can be fixed, and when someone needs to come on site, he dispatches the right help and keeps the reporter informed. No closed office, no waiting.
Henk fixes it, or dispatches help.
On a problem Henk first does what he can himself: the right steps, the right instruction, resolving the issue remotely. If that fails, he escalates. He recognizes what is urgent, sets the right help in motion, from an instruction to an emergency technician, and keeps the reporter informed until it is solved. Everything is logged, so in the morning you see exactly what happened.
From report to resolved.
Fixes right away
Most problems are a matter of the right step. Henk knows them and guides the reporter through.
Dispatches help
If someone needs to come, Henk sets the right help in motion, down to a technician on site.
Day and night
No office hours. At 3 in the morning someone is at the desk, with a log for the morning.
See a desk with a help desk.
At Bonaire Desk the help desk runs in a complete desk with all four desks, in seven languages. Open it and report a problem.
For those who never close.
Housing associations, municipalities and businesses that run day and night. Anywhere a problem cannot wait until Monday and where a closed office means real damage. The Help desk makes sure someone always picks it up.
One desk, or combine.
Your visitor comes for different things. Take the desk that fits, or add more. Henk knows which desk he is at.
Every conversation you miss costs you money.
Half an hour, no sales pitch. We look at where your leads stall and what a desk would do about it. After that you know whether it fits.