The Service desk.
Handles the customer, after the yes.
For businesses where the work continues after the sale: changes, appointments, adjustments, cancellations. Henk handles it at the desk, without a queue and without office hours. The customer sorts it himself, in one conversation. So your customer stays a customer.
HenkAt the deskCan I move my appointment to Friday?
Sure. Friday works at 10:00 or 14:00.
Noted, 14:00 Friday. You'll get the confirmation by email.
The sale is done. Now it really begins.
Call and wait
A small change costs the customer a phone call, a queue and office hours. For you it is work that keeps your team from the real work. And every hurdle is a reason to leave.
Sorted in one conversation
The customer says what he wants and Henk arranges it at the desk: moves the appointment, adjusts the order, processes the cancellation. Instantly, at any time, without disturbing your team.
Henk acts, not just answers.
The Service desk does more than explain. Henk is connected to the systems where it actually happens: your calendar, your orders, your subscriptions. When the customer wants to change something, Henk carries it out and confirms it. What he is not allowed to handle himself, he passes on cleanly with all the context. The customer notices no difference from a good employee, except that it can always be done right away.
From request to done.
Changes and appointments
Move, adjust, reschedule. Henk arranges it in the systems and confirms it.
Cancellations
Handled cleanly per your terms, with a fair attempt to keep the customer.
Escalates with context
What Henk may not handle, he passes to your team, including the whole conversation.
See a Service desk for real.
At Bonaire Desk the service desk runs as part of a complete travel desk, in seven languages. Open it and ask to adjust your trip.
For everything that continues after the sale.
Hospitality, travel, subscriptions, telecom. Anywhere the customer still wants to arrange things after the sale and where every hurdle is a reason to switch. The Service desk keeps it simple, and keeps your customer a customer.
One desk, or combine.
Your visitor comes for different things. Take the desk that fits, or add more. Henk knows which desk he is at.
Every conversation you miss costs you money.
Half an hour, no sales pitch. We look at where your leads stall and what a desk would do about it. After that you know whether it fits.