The Info desk.
Every answer at once, in any language.
For organizations where visitors come with substantive questions: about your product, your service, your rules. Henk knows your site, your documents and your terms, and gives the right answer directly. No maze of submenus, no searching. In any language, day and night.
HenkAt the deskDo I fall under this scheme?
That depends on a few things. Which year is it about?
Then article 3 applies. Let me explain it in plain language.
The answer is there. Nobody finds it.
Searching through submenus
You put it all neatly on your site: pages, PDFs, an FAQ. But the visitor has to find it himself, and most give up before they get there. Especially in another language.
Just ask
The visitor asks in plain language and Henk gives the right answer straight from your source, in the language the visitor speaks. No hunt, no wrong answer.
Henk knows your knowledge, not the internet.
Henk is trained on your own sources: your site, your documents, your rules, your terms. He invents nothing and pulls nothing from elsewhere. If the visitor asks something that is not in the source, he says so honestly instead of guessing. So you get answers you can trust, in any language, without anyone having to comb through your documentation.
From question to right answer.
Knows your whole site
Every page, every document, every term. Henk finds it and explains it in plain language.
In any language
The visitor asks in his own language, Henk answers in the same language. Without separate translations.
Honest when he does not know
If it is not in your source, Henk does not guess. He says so and refers on.
See an Info desk for real.
At De Limburgse Energiearchitecten Henk answers questions about energy advice. At Verduurzamen Doen We Samen he guides SMEs through sustainability rules. Open them and ask a substantive question.
For knowledge that raises questions.
Government, healthcare, education and knowledge-intensive businesses. Anywhere people have substantive questions about rules, products or procedures, and where a wrong answer really matters. The Info desk gives the answer that is correct, right away.
One desk, or combine.
Your visitor comes for different things. Take the desk that fits, or add more. Henk knows which desk he is at.
Every conversation you miss costs you money.
Half an hour, no sales pitch. We look at where your leads stall and what a desk would do about it. After that you know whether it fits.