Privacyverklaring en AVG

1. Who we are

AskHenk is a product of AskHenk Agentic AI Technologies, part of Triban Online Group, based at Brightlands Campus Greenport Venlo. We are the data controller for information you provide via askhenk.com.

2. What data we collect

Data you give us

• Diagnose form: first name, last name, email, company name, phone (optional), and your answers to the 4 qualification questions
• Contact form: name, email, and content of your message
• Henk chat (live demo): the text of your conversations with Henk on askhenk.com
• Email or WhatsApp: if you contact us directly, the message content and your contact details

Data we receive automatically

• Technical data: IP address (anonymized), browser type, device type, language preference
• Usage data: which pages you visit, how long you stay, which buttons you click, only if you accepted analytics cookies

What we DON'T collect

• No tracking cookies from advertising networks (Google Ads, Meta, etc.)
• No profiles or demographic data
• No sensitive personal data (national IDs, health, religion, etc.)

3. Why we process it

4. How long we keep data

• Lead data from diagnosis: 24 months, then deleted or anonymized
• Customer data during contract: duration of relationship + 7 years (tax retention)
• Henk chat logs on askhenk.com: 30 days (only for demo improvement)
• Email correspondence: 24 months, then archived or deleted
• Analytics: 12 months, anonymously aggregated

5. Who we share data with

We never sell your data. We only share with parties who help us deliver our services:

We have data processing agreements (DPAs) with all these parties. For transfers outside the EU we use Standard Contractual Clauses (SCCs) from the European Commission.

6. How we secure data

• HTTPS encryption on all pages
• Database access via authentication and separated API keys per environment
• Regular security audits of our platform
• Limited access to data, only Greg and any future employees with statutory confidentiality
• In case of a data breach with risk to your rights: notification to the Dutch Data Protection Authority within 72 hours, and to you if necessary

7. Your rights

Under GDPR, you have the following rights:

• Access: what we have about you
• Rectification: correct incorrect data
• Erasure: have your data deleted ('right to be forgotten')
• Restriction: limit processing
• Objection: object to processing
• Data portability: receive your data in a machine-readable format
• Withdraw consent: if you gave consent, you can always withdraw it

Email info@askhenk.com and we'll respond within 14 days. Ask freely, no weird interrogation, just human language.

Not satisfied? You can lodge a complaint with the Dutch Data Protection Authority.

8. Children

AskHenk is a B2B product, not intended for children under 16. We don't knowingly collect children's data. If we discover we accidentally have data from a minor, we'll delete it immediately.

9. Changes to this policy

We may update this privacy policy, for example when we add a new service or when the law changes. For significant changes we'll notify our active customers by email. The latest version is always on this page, with the date at the top.

10. Contact