Algemene Voorwaarden

1. Parties and definitions

These terms apply to all services that AskHenk Agentic AI Technologies, part of Triban Online Group ("AskHenk", "we", "us") provides to its customers ("you", "customer", "client"). Triban Online Group is based at Villafloraweg 1, 5928 SZ Venlo, the Netherlands, registered with the Dutch Chamber of Commerce under number 93458649, VAT number NL001817740B45.

• AskHenk: the AI advisor (Henk) we build and host for you
• Henk: the specific instance of AskHenk trained on your business
• Core: the base package all subscriptions run on
• Modules: extensions to Core (Sales, Info, Help, Service, etc.)
• Setup phase: the one-time implementation where we set Henk up
• Term: the period the subscription runs, always cancellable monthly

2. Our service

We build and host an agentic AI advisor (Henk) on your website. Henk is trained on your knowledge base, products and brand identity. What we do:

• Setup and go-live within 5-10 working days after agreement
• Hosting of the Henk instance on an EU server
• Ongoing maintenance and AI engine updates
• Monthly reporting on usage and conversations
• Support via email and WhatsApp

What we don't do:

• No content creation for your website (we do that separately via DSC if desired)
• No marketing execution, ad management or SEO
• No 24/7 human support, we respond during business hours (Mon-Fri 9am-6pm CET)

3. Pricing and payment

Setup fee

One-time, payable at the start of the relationship. The amount is in your quote and depends on content complexity and number of modules.

Monthly subscription

• As set out in the quote we issue per client after the baseline scan
• Modules and extensions according to the configuration in your quote
• Amounts exclude VAT
• Invoiced monthly in advance
• Payment term: 14 days from invoice date

Price changes

We may adjust prices annually for inflation (Dutch CBS index). Other price changes are communicated 60 days in advance, you always have the right to cancel before the change takes effect.

Founding Client launch pricing

The first 10 customers of 2026 get launch pricing for the duration of their subscription, provided continuous payment. On cancellation, this pricing lapses for any new subscriptions.

4. Term and cancellation

We're explicitly proud of this: no annual contracts.

• The subscription is cancellable monthly, effective end of current month
• Cancel by emailing info@askhenk.com
• On cancellation we shut down Henk on the first day of the following month
• Setup fees are non-refundable, those costs we already incurred
• Already-paid subscription months are non-refundable

We can also cancel. For example for non-payment, service abuse, or if the customer relationship becomes dysfunctional. We always do this in writing with reasons, with at least 30 days notice (except for direct violation of these terms).

5. Obligations

What you do

• You provide the content (FAQ, product info, knowledge base) needed to train Henk
• You ensure content stays current, Henk answers based on what you provide
• You integrate Henk on your website (we provide technical instructions)
• You give timely feedback during setup
• You pay invoices on time

What we do

• We build Henk professionally, on time and tested
• We host Henk with 99.5% uptime (measured per calendar month)
• We respond to support questions within 1 business day
• We report unplanned downtime as quickly as possible
• We respect confidentiality of your business information

6. Data and ownership

Your data stays yours

All content you provide, all conversations Henk has with your visitors, all generated leads, that's yours. We only have derived rights necessary to deliver the service (hosting, processing, displaying to your visitors).

Our technology stays ours

The underlying AskHenk technology (software, prompts, architecture, configurations) remains property of AskHenk Agentic AI Technologies. You receive usage rights for the duration of your subscription, not ownership.

On cancellation

• You receive an export of your conversation data and leads on request (within 14 days of cancellation)
• 30 days after cancellation your data is deleted from our systems, unless legal retention requires otherwise
• The Henk instance itself goes offline, you don't get a "copy" of the configuration

7. Liability

We do our work professionally, but we're an AI service, not infallible. Here are the limits:

• Henk gives answers based on content you provide. If that content is wrong, the answer can be wrong too, that's not non-performance on our part
• We are not liable for indirect damages, lost profits, reputation damage or consequential damages
• Our total liability is in all cases limited to the amount you paid us in the 12 months preceding the damage event, with a maximum of €25,000
• Liability is excluded if damage results from: your own actions, incorrect content, third parties, or force majeure

8. Force majeure

If we can't deliver due to force majeure (Anthropic, Supabase or Netlify outage, fire, war, pandemic, etc.) we are not liable for the outage. We do what's reasonably possible to restore service quickly, and we communicate transparently.

For force majeure lasting more than 30 consecutive days you have the right to cancel free of charge.

9. Changes to these terms

We may update these terms. Significant changes are announced 30 days in advance by email. Don't agree? You can cancel without cost before the change takes effect.

10. Applicable law and disputes

• Dutch law applies to these terms
• For disputes we first try to resolve in good consultation, a phone call or email often works
• If that fails, the competent court is in Roermond, Limburg, Netherlands