The baseline scan. It costs you nothing and the report is yours.
Before anything is built, we map out where things stand today. You get a report with recommendations on how to organise your customer contact, from first question to after the sale. What you do next is up to you.
From first call to your decision.
Three steps, in this order. The first two cost you nothing. At the third one it is your call.
Getting to know each other
We get to know each other and look at whether a desk fits your company. If it does not, we say so right away. If it does, we schedule the baseline scan at the end of this call.
- Who comes to your website, and why?
- Which questions come in now, and who answers them?
- What do you want to achieve?
The baseline scan
We map out where things stand today. This is the basis for everything that follows: without that picture nobody knows what should be built, not us and not you.
- Where visitors drop off or get stuck
- What happens to the enquiries that come in
- Which knowledge a desk would need
- Which systems would have to be connected
The report, and your decision
You get a report with recommendations on how to organise your customer contact, from first question to after the sale. If you want to know what the first step would cost, a proposal comes with it. If you would rather take it on yourself, that is fine too. The report is yours.
- You decide only once everything is on the table
- Doing nothing is a legitimate outcome
- Does it not fit right now? We will say so
What is in it.
No scorecard and no dashboard full of numbers. Something readable that you can act on tomorrow, even if you carry it out yourself.
Where you are leaving revenue on the table
Which questions go unanswered, at which moment visitors leave, and roughly what that costs you.
Which desk would help first
Sales, info, service or help. Not all four at once, but the one where it goes wrong now.
What you can already fix yourself
Sometimes the gain sits in your own copy or in a single connection. If so, that is what it says.
What your customer contact would look like
Who does what, what a desk could take over, and what stays human work.
Why does this cost nothing?
Because we cannot make a proposal worth anything without knowing where you stand. And because we would rather say no early than build something you do not need. The wrong desk costs us both more than a few hours of research.
You are not tied to anything.
The report is yours. Take it to your own team, to your agency, or to someone else. That is the risk we take.
Start by knowing where you stand.
Book a thirty-minute call. If it fits, we schedule the baseline scan right away. If it does not, you have spent half an hour and you know that too.